Accessibility

Everyone dealing with a debt collector deserves to understand their rights. We aim for this site to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

What we do

• Semantic page structure with headings and landmarks, plus a skip link.
• Readable type, strong color contrast, and visible keyboard focus.
• Labeled form fields and tools that announce results to screen readers.
• Captions on our YouTube videos [owner to confirm], and a full written guide for every video.
• Printable sample letters and call logs.
• Respect for reduced-motion settings.

Known limitations

Embedded YouTube videos use YouTube's player, which we don't control. Every video has a written guide with the same information.

Tell us about a barrier

If something on this site doesn't work for you, email [CONTACT_EMAIL] with the page and what happened. We'll work to fix it and, in the meantime, get you the information another way.